Frequently Asked Questions (FAQs)

Photon Energy Wave (PEW) is a specific section of far-infrared light waves that measure at 9 ~ 10µm wavelength. For reference, the human body emits electromagnetic radiation at a wavelength of 9.35µm.

As PEW matches the cellular resonance frequency of our bodies the most, it has the ability to penetrate deep into our tissues to kickstart physiological reactions such as improved blood circulation and metabolism.

More importantly, PEW has the ability to stimulate cellular activity, promoting cell repair and regeneration. The effect is reversing aging and improving the conditions of aging-associated diseases such as diabetes, high blood pressure, arthritis, Parkinson’s disease and more.

The Photon Energy series are products embedded with our patented Energy Semiconductor Chips to release Photon Energy Waves.

The Photon Power series are also products embedded with our patented Energy Semiconductor Chips, but also require a power supply to produce heat. This thermal effect boosts the effectiveness of the PEW up to 5 times. Hence, we strongly recommend our Photon Power Series for users with chronic health conditions.

Photon Energy Series: Yes, the longer you use the product, the more effective it is.

Photon Power Series: It is also recommended to use this series for longer hours to achieve better results. However, as this series is further enhanced with a thermal effect, do increase your water intake to replenish your body with water in order to store the energy conveyed to your body by the Photon Energy Waves.

Our products are suitable for all ages, including children. It is also safe for people with implanted medical devices such as heart pacemaker, metal screws, plates and rods as our technology is non-invasive.

However, due to the sensitivity of pregnancy, we do not encourage pregnant women to use our products during their pregnancy term.

There are no side effects with the use of our products.

However, some might experience what we call the ‘recovery reaction’ when your body has certain weaker conditions. A recovery reaction may result in headaches, dizziness, fatigue etc. when the products work on your existing condition. These symptoms will soon pass once your condition improves, lasting as short as 1 day or up to a week.

Upon your purchase, you may request from us the possible recovery symptoms we have compiled for the different conditions.

From our many years of experience in the health and beauty industry, we observed that many existing health conditions go unnoticed for many people. If a condition does not show significant pain or an immediate threat, it is common for us to remain unaware or pay little attention to such conditions.

Hence, if you are experiencing a recovery reaction affecting areas you were previously unconcerned about, it is a signal that it could be a potential health concern. We urge you to pay attention to these recovery symptoms after the use of our products and take better care.

The Photon Energy Series has a lifespan of 7 years, while the Photon Power Series has a lifespan 10 years. The Photon Power Medical Recliner and Photon Power Beauty Recliner can however, be used up to 15 years.

It is not necessary to opt for the highest temperature. The different levels of temperature is to cater to every individual as everyone feels heat differently. Hence, please choose a level of heat you are most comfortable with.

For better effectiveness, the hours of usage is more important. Hence, you can choose to use the products for longer hours while ensuring that the level of heat is comfortable for the duration.

Yes, you will enjoy a year of warranty for all our products, which covers the technology and functionality of our products. The warranty does not extend to wear and tear.

Our products are designed with your convenience in mind. All our products come with a cover so you can easily remove the cover for cleaning. Firstly, remove the pads that contain the Semiconductor Chips. Thereafter, wash or clean the product cover with a damp cloth.

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